Shipping policy

Shipping Policy - Dorée

This Shipping Policy outlines the processing, shipping, and delivery terms applicable to orders placed with Dorée. We strive to provide a logistics service that reflects our high quality standards.

1. SHIPPING DESTINATIONS

We currently ship our collections to the following regions:

  • Metropolitan France

  • Europe (European Union and neighboring countries)

  • International destinations

2. PROCESSING TIMES

All orders are carefully processed and prepared within 1 to 2 business days after payment confirmation.

You will receive an email notification as soon as your package leaves our warehouse.

3. ESTIMATED DELIVERY TIMES

Once your order has been shipped, estimated delivery times are as follows:

  • Metropolitan France: 5 to 10 business days

  • Europe: 6 to 10 business days

  • International: 8 to 15 business days, depending on the destination country

Please note: These delivery times are provided for guidance only and may vary during peak periods, due to customs inspections, or as a result of logistical circumstances beyond our control.

4. SHIPPING COSTS

Shipping is free for all orders delivered within Metropolitan France.

For all other destinations, shipping costs are automatically calculated at checkout based on the destination country and will be displayed before the order is confirmed.

5. CARRIER AND ORDER TRACKING

Orders are shipped through our logistics partner, YUN-EXPRESS.

Once your order has been shipped, you will receive a tracking number by email, allowing you to follow the progress of your package until delivery.

6. RESPONSIBILITY AND SHIPPING ADDRESS

The Customer is solely responsible for ensuring that the shipping information provided when placing an order is accurate and complete.

In the event of an incorrect address or an unclaimed package being returned to the sender, additional fees may be charged to arrange a new shipment.

7. CUSTOMS DUTIES AND IMPORT TAXES

For deliveries outside the European Union, customs duties or import taxes may be imposed by local authorities.

Any such charges are the sole responsibility of the Customer.

8. DELIVERY DELAYS

Although we make every effort to meet the estimated delivery times provided, delays beyond our control may occasionally occur.

In the event of an unusual delay exceeding 15 business days after shipment, please contact our customer service team so that we can open an investigation with the carrier.

9. LOST OR DAMAGED PACKAGES

If a package is lost or damaged during transit, the Customer is encouraged to contact our customer service team as soon as possible.

An investigation will be opened with the carrier to determine the cause of the issue and identify an appropriate solution, which may include a replacement or refund where justified.

10. CONTACT

If you have any questions regarding your delivery, our customer service team is available to assist you:

Email: info@doreeparis.com

Customer service hours: Monday to Friday, 9:00 AM to 9:00 PM (Paris time).

Average response time: less than 24 business hours.

Dorée
“Luxury is a standard, never a compromise.”