Privacy policy

Privacy Policy - Dorée

Dorée operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). Dorée is a store powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the practices regarding the collection, use, and disclosure of your information described herein.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual. We may collect or process the following categories of personal information:

  • Contact information: including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information: including credit card numbers, debit card numbers, bank account information, payment card details, transaction details, and payment methods.

  • Account information: including your username, password, security questions, and preferences.

  • Transaction information: including items you view, add to your cart, purchase, return, or cancel.

  • Your communications with us: including information you provide when communicating with us, for example when submitting a customer service inquiry.

  • Device and usage information: including information about your device, browser, IP address, and your interactions with the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, or communicate with us.

  • Automatically through the Services: through the use of cookies and similar technologies.

  • From our service providers: such as Shopify and our payment and shipping providers.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing the Services: processing payments, fulfilling orders, managing your account, and arranging shipments.

  • Marketing and advertising: sending you promotional communications by email or SMS and displaying personalized advertisements.

  • Security and fraud prevention: authenticating your account and detecting suspicious activity.

  • Communicating with you: responding to your inquiries and providing effective customer service.

  • Legal purposes: complying with applicable laws or responding to legal proceedings.

4. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify and our service providers: for IT management, payment processing, shipping, and customer service.

  • With marketing partners: to provide you with personalized advertising.

  • For legal purposes: to protect our rights or comply with legal obligations.

5. Security and Data Retention

Please note that no security measure is perfect. We recommend that you do not use unsecured channels to send us sensitive information.

We retain your personal information for as long as necessary to provide the Services and comply with our legal obligations.

6. Your Rights and Choices

Depending on where you live, you may have the following rights:

  • The right to access and correct your personal information.

  • The right to deletion (the “right to be forgotten”).

  • The right to data portability.

  • The right to object to marketing: you may unsubscribe from our marketing emails at any time by using the unsubscribe link included in those communications.

7. Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us:

For the purposes of applicable data protection laws, we are the data controller responsible for your personal information.

Dorée
“Luxury is a standard, never a compromise.”